Your Boutique Second Hand Store

At Ayer, we curate luxury and vintage pieces with intention, integrity, and care. Please review our store policies before making a purchase. By placing an order with Ayer, you agree to the terms outlined below.

​

Product Authenticity & Condition

All items sold by Ayer are carefully inspected and sourced through trusted channels. Many of our luxury goods are sourced directly from Japan, where resale standards and authentication practices are among the highest in the world.

Pre-owned and vintage items may show signs of wear consistent with age and prior use. These characteristics are part of their history and are not considered defects. We strive to photograph and describe each item accurately so you can make an informed purchase.

​

Custom Refurbished & One-of-a-Kind Pieces

Custom refurbished, redesigned, or made-to-order items are one-of-a-kind and final sale. Due to their unique nature, these pieces cannot be returned, exchanged, or refunded under any circumstances.

​

Orders & Processing

Orders are processed within 2–5 business days. Custom or refurbished items may require additional processing time; estimated timelines will be noted on the product page.

We reserve the right to cancel or delay any order if additional verification is required.

​

Shipping & Delivery

All orders are shipped using trackable carriers. Signature confirmation is required for high-value orders.

Ayer is not responsible for delays caused by carriers, weather conditions, or customs processing.

Once an order has shipped, responsibility transfers to the carrier. All shipments are insured for their purchase value.

​

International Orders

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in the purchase price or shipping cost.

Ayer is not responsible for delays, seizures, or additional charges resulting from customs clearance.

​

Returns & Refunds

Due to the nature of luxury resale, vintage, and custom refurbished items, all sales are final.

We do not accept returns, exchanges, or refunds for:

• Change of mind or personal preference

• Fit issues

• Minor wear consistent with pre-owned or vintage condition

​

Exceptions

Returns may be considered only if the item received is materially different from its description or if the incorrect item was sent. Claims must be submitted within 48 hours of delivery with supporting photos.

Approved returns must be shipped back in original condition with all packaging intact. Unauthorized reminders will not be accepted.

​

Lost, Stolen, or Damaged Packages

If a package arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos so we may assist with an insurance claim.

Ayer is not responsible for packages marked as delivered by the carrier.

​

Cancellations

Orders cannot be canceled once they have been processed or shipped.

​

Fraud Prevention & Chargebacks

Ayer actively monitors transactions for fraud. Orders may be subject to verification prior to shipment.

Unauthorized chargebacks or disputes filed without contacting Ayer first may result in account suspension and permanent purchasing bans. We retain detailed records for dispute resolution.

​

Customer Responsibility

By purchasing from Ayer, you acknowledge and agree to all store policies listed above. Please reach out with any questions before purchasing—we are always happy to help clarify.

​

Policy Updates

Ayer reserves the right to update or modify these policies at any time without prior notice. The version posted at the time of purchase applies to your order.